1. Overview

At chatmask.ai, we want you to be completely satisfied with our AI-powered customer support platform. We offer a 7-day money-back guarantee on all paid subscription plans, giving you the opportunity to evaluate our services risk-free.

2. Eligibility for Refunds

You are eligible for a full refund if:

You request a refund within 7 days of your initial subscription purchase
You are on a paid monthly or annual subscription plan
This is your first refund request for the same subscription type
Your account has not been terminated for violation of our Terms of Service

3. Non-Refundable Items

The following are not eligible for refunds:

Subscription fees after the 7-day refund period has expired
Add-on services or one-time purchases
Accounts terminated due to Terms of Service violations
Partial month or unused portions of your subscription after the refund window
Previously refunded subscriptions re-purchased within the same account

4. How to Request a Refund

To request a refund, please follow these steps:

Send an email to [email protected] with the subject line "Refund Request"
Include your account email address and the reason for your refund request
Provide your order or transaction ID if available
Our support team will respond within 2 business days

5. Refund Processing

Once your refund request is approved:

Refunds will be processed to your original payment method
Credit card refunds typically appear within 5-10 business days
Bank transfer refunds may take up to 14 business days
You will receive an email confirmation once the refund is processed

6. Subscription Cancellation

If you wish to cancel your subscription without requesting a refund, you can do so at any time through your account settings. Your access will continue until the end of your current billing period, and you will not be charged for subsequent periods.

7. Annual Subscription Refunds

Annual subscriptions are eligible for a full refund within the 7-day refund window. After this period, annual subscriptions are non-refundable. We recommend starting with a monthly plan if you want more flexibility to evaluate our services before committing to an annual subscription.

8. Chargebacks and Disputes

We encourage you to contact us directly at [email protected] before initiating a chargeback with your payment provider. We are committed to resolving any issues and processing legitimate refund requests promptly. Fraudulent chargebacks may result in account termination.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at [email protected]. Our team is here to help and will respond within 2 business days.